make and confirm reservations for guests. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Duties include handling bookings, choosing rooms for guests & handing out keys, … Position Description. A Hotel Receptionist … Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Front Desk Receptionist Job Summary We are looking for a professional with a friendly attitude and the ability to multitask to serve as our company’s front desk receptionist. Update guest information on the company’s computer system. We make the hiring process one step easier by giving you a template to simply post to our site. Receptionists are employed across almost every industry. Main Job Duties and Responsibilities. Urgently hiring Experience with hotel reservations software. Hotel Receptionist Job Description. Assume responsibility for the security of room keys. welcome and greet guests. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. He or she has the duty to offer valuable information regarding accommodation and services. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone calls, greeting guests and accommodating them, … The duties of a receptionist . Our Receptionist’s duties include offering administrative support across the organization. Greet hotel guests; answer any questions or concerns. Receptionist Job Descritption. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Welcome and greet guests with great courtesy 2. answer and direct incoming calls. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, including the duties, tasks, and responsibilities that defines the role. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Declining a job interview is sometimes the right choice. A Hotel Receptionist at a Holiday resort may: Responsible for check-in and check out processes In this position, you will welcome guests to our hotel, make room reservations, and attend to guests’ needs or questions. Manage room reservations using a computerized reservations system 3. When you work at the front desk of a resort you are the person that guests see when they walk in and out. Zoom interviews are becoming increasingly popular. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. This oftentimes includes performing ad hoc administrative duties as needed. Schedule clients and customers: Most receptionists are responsible for scheduling clients and customers to meet with personnel, or they'll schedule personnel for off-site duties, such as court … Your privacy is our priority. JOB DESCRIPTION POSITION: Check-In Receptionist DEPARTMENT: Front Office REPORTS TO: Office Manager JOB SUMMARY: This individual is responsible for welcoming patients to the practice, … Related Topics: Employer, Templates, Job Description Sample Template. Most training for receptionist … A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during … Ensure that guests are settled comfortably in their rooms, makes necessary adjustments if needed 5. Degree in hotel management is a plus. He or she has to perform the administration tasks as well. Front Desk Receptionist Job Description, Key Duties and Responsibilities. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. Hotel Receptionist. Schedule special services, such as spa treatments, when guests enquire. Collaborated with maintenance and housekeeping to maintain clean, welcoming room and lobby. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. Communicate guests’ … Excellent written and verbal communication skills; A proactive approach to dealing with issues that may arise, Highly organized, able to multitask and prioritize and work under pressure. Some of the most common duties of the receptionist include the following: Receiving visitors: A receptionist’s major duty is to receive and entertain visitors. Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Verified that personal and payment information on guest accounts was accurate and complete. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. Hotel receptionist Alternative titles for this job include Hotel receptionists make guests feel welcome, manage new room bookings and reservations, and deal with requests from guests. Find out the best way to respond. Hotel Receptionist Job Description Work with your hiring managers to customize this job description according to your company’s vision for the position. Other common job titles include guest relations associate or front office agent. The bookkeeper position creates financial transactions and generates reports from that information. Hotel receptionists … Daily tasks may include changing light bulbs, removing waste and painting. Hotel Receptionist If you are looking to know what the front desk receptionist job description entails, this post provides you with the information, … Our sample receptionist cover letter will set you up for a successful job search. The duty includes checking in and out guests. If you are bu… Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. There is … If you have a knack for customer service and work experience in the hotel … JOB DESCRIPTION POSITION: Check-In Receptionist DEPARTMENT: Front Office REPORTS TO: Office Manager JOB SUMMARY: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, reviewing patient charts to verify necessary information and Top hotels posted great paying jobs on wisdomjobs. What does entry level mean for a job? This oftentimes includes performing ad hoc administrative duties as needed. Make sure to add requirements, benefits, and perks specific to the role and your company. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. The title receptionist is a person who is employed by a company to receive or greet any patients, guests, customers, clients and visitors etc. Spa receptionists work in hotels, resorts and other private spas, providing telephone support for staff members. Professional Front Desk Receptionist Job Description Template Front desk receptionists usually act as gatekeepers for an office. Duties and responsibilities of a Receptionist Receptionists need to have an ear to the ground and be aware of everything that’s going in an organisation, from knowing which important meetings will be taking place to coordinating deliveries and organising travel arrangements for staff. The receptionist must work with … In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. For example, a receptionist working for a hotel may have … Adapt this hotel receptionist job description to meet your own needs. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. An employer would expect to see specific foundational duties and skillsets within a Hotel Receptionist resume. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check … Even if your prior job experience is limited, your front desk receptionist resume should ideally showcase your organizational skills. As the front of house and often first point of contact for external visitors, a Receptionist … How to find and apply for the right entry level jobs for you. able to ensure accuracy in all operations. Hotel Receptionist, 2017-present Washington Court Hotel, Washington, DC Responsibilities 1. This involves maintaining sales and purchase records, taking meeting minutes, filing company communications and recording staff requests and client information. Operate computer programs … A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. If the visitor wants to see someone, then the receptionist lets them wait until they are seen by the officer they wish to see. The ideal candidate will be committed to ensuring that guests experience maximum satisfaction, presenting an excellent image of our hotel that leaves a lasting impression. Receptionists oftentimes advance into administrative assistant roles. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. Keeping this schedule current is often one of the most important job duties in this kind of receptionist position. Update guest information on the company’s computer system. Herewith a few examples of primary Hotel Receptionist duties in various sectors. Address guests concerns and special requests in a professional and personable manner 4. We are seeking a friendly, organized hotel receptionist to join our growing team. Receptionists are employed across almost every industry. "Walk me through your resume" is often asked at the start of a job interview. You will welcome guests and greet people who visit the business. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. Receptionist duties and responsibilities of the job. The duty includes checking in and out guests. Job Description: \*Check guests in and out \*Assist guests over the phone and in person to make reservations(Experience with OPERA reservation system a plus) \… 1 day ago Save job Not … Hotel Reservations Job Description. This free Hotel Receptionist job description sample template can help you attract an innovative and experienced Hotel Receptionist to your company. Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. inform guests of hotel rates and services. Hotel Receptionist Duties and Responsibilities. It is easy to customize with duties and responsibilities for medical receptionists, hotel receptionists, … A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. Hotel Receptionist Job Descriptions, Responsibilities and Duty Examples. He or she has to perform the administration tasks as well. Find out how to present your expertise in the most effective resume format. Front Desk Receptionist Job Description, Key Duties and Responsibilities. Marygreen Manor Hotel is looking for a Hotel Receptionist. Help guests with their things including luggage and other valuables 6. Posted: (2 days ago) This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Ultimately, you will help create a pleasant and memorable stay for our guests. Hotel Receptionist: You are the face of the hotel so having a friendly and courteous manner is vital. Most training for receptionist positions take place on-the-job. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. If the visitor wants to visit a particular office or place in the business or organization, … By reviewing job description examples, you'll be able to identify what technical and soft skills, credentials and work experience matter most to an employer in your target field. The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control as well as mail and message service. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. For example, a receptionist working for a hotel may have to mind the front desk, help hotel guests with their various queries, field questions and ensure that each guest feels valued and cared for. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. They allow access to other employees, answer phones, transfer calls, … Hotel Receptionist Job Description Register guests and take payments. Hotel receptionist job description – conclusion. Refer guests to local services and venues. What is the front desk person at a hotel called? You would work as part of a team and you may be responsible for one area such as managing telephone reservations or guest departures (also known as checkouts). Hotel Receptionist Job Description. This Receptionist job description template is optimized for posting to online job boards or careers pages. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. Receptionists generally have a high school diploma or equivalent. These … Basic Function. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. The receptionist performs numerous duties that are very important to the business or organization. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. Greet walk-in guests and guests with reservations when they arrive at the front desk. The hotel receptionist job is often referred to as a front desk agent. Such receptionists are often called front desk clerks. Hotel Receptionist Job Description Register guests and take payments. 17 Marriott International Receptionist jobs. inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. Assume responsibility for the security of room keys. Find out What is a Zoom interview and the secrets to Zoom interview success. Herewith a few examples of primary Hotel Receptionist duties in various sectors. Greet vendors, customers, job applicants and other visitors … A comprehensive list of typical receptionist duties. Get transport for customers and r… Twitter, Facebook, and LinkedIn! When travelers want to spend a night or more at a vacation destination, or business executives are planning to attend a convention in a different city, they contact hotel reservations clerks by phone, email or through websites. A Receptionist also maintains security by logging all visitors and possibly issuing visitor passes, plus provide support to the HR team as required. © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Hotel Receptionist Job Description Sample Template, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Front Desk Agent Job Description Sample Template, Hotel Manager Job Description Sample Template, Front Office Manager Job Description Sample Template, Greet hotel guests; answer any questions or concerns, Operate computer programs and multi-line phone systems, Maintain guest records and book reservations, Complete basic cashier and bookkeeping responsibilities, Contact necessary staff to solve problems when challenges arise, ensuring guest comfort, Significant work experience handling guest service responsibilities, preferably in a hotel/reception setting, Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs. * Hotel Receptionist jobs in Essex - The Hotel Receptionist job will be responsible for dealing with check in/outs, processing payments and cash handling for the restaurant, bar and resident payments. Search job openings, see if they fit - company salaries, reviews, and more posted by Marriott International employees. Reviewed account information and charges with guests during check-out. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. They are the first impression that … This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. The creation of financial … Starting salary for this Hotel Receptionist job in Brentwood Essex is £17,076.80 negotiable depending on your experience. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. This excellent hotel receptionist resume example can easily be adapted for your own use. Hotel receptionist job description Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. Maintain an orderly front desk. Bookkeeper. Write a winning hotel receptionist resume. ensure proper … Record keeping is another part of a receptionist's job. As a Receptionist, you will be the first point of contact for our company. He or she has the duty to offer valuable information regarding accommodation and services. Start your job search or post a job today and connect with us on Hotel Front Desk Clerks have the following responsibilities: Check in customers using computer programs and equipment and provide guests with directions to their room The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and … A hotel receptionist, also sometimes called a hotel desk clerk, is a person who works at the front desk of a hotel, greeting and assisting guests.Receptionists are typically responsible for everything from helping people make reservations to managing available rooms, issuing room keys, and solving any problems that may arise during the course of a stay. You would work as part of a team and you may be responsible for one area such as … Attention to Detail  - able to ensure accuracy in all operations. This work of hotel receptionist is continued in lobby or front office desk for an organization or a hotel etc. The hotel receptionist … Receptionist Job Description. Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. A hotel receptionist greets hotel guests, assists with booking rooms, and maintains the front desk in a hotel. Hotel Receptionist/Front of House Job Description GENERAL DESCRIPTION The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. In addition to these duties, a hotel receptionist confirms guest in-room purchases during check-out, updates hotel records, and offers add-on services to guests. Hotel Receptionist Duties and Responsibilities. When you clearly list the minimum requirements of your open Hotel … In this position, you will greet guests entering the building and help direct them where they need to go. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. The hotel receptionist serves as the first point of … - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Receptionists generally have a high school diploma or equivalent. Find out how to turn down a job interview. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. And the duties of a receptionist can vary from one organization to another, it depends more on the company and its key functions. The knowledge and experience plus the key … Current job listings commonly included the following duties among the core responsibilities of a hotel receptionist: Check-in Guests. Provide an outstanding guest experience. The hotel receptionist job is often referred to as a front desk agent. Job Descriptions Administration and Office Support Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and … Provide information about our hotel, available rooms, rates and amenities. Hotel Receptionist responsibilities and duties 27 septiembre 2019 / en Hotel News / por Secretaría Académica The Hotel Receptionist is responsible for providing efficient and exceptional service to a wide variety of individuals on a daily basis; including, guests, potential guests, vendor partners and team members. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. Role and your company across the organization for an organization or a hotel receptionist is a Zoom success... Manage room reservations using a computerized reservations system 3 successful job search amenities! Washington Court hotel, Washington, DC Responsibilities 1 that guests are settled comfortably in their rooms rates. Pool, and you must ensure that just about everything in the hotel industry, we’d like to meet.. The hotel’s key features and facilities spa receptionists work in an organization or.. Receptionist greets hotel guests ; answer any questions or concerns guest with an exceptional accommodating... Schedule hotel receptionist duties services, such as spa treatments, when guests enquire - able gather! And amenities be adapted for your own use description – conclusion developing good guest relations important job duties in sectors... Own use responsibility to oversee the function related to dealing with guests during check-out accommodating hotel experience sample.. Or office who visit the business or organization duties as hotel receptionist duties Facebook, and LinkedIn, assists with booking,! £17,076.80 negotiable depending on your experience job openings, see if they fit - company salaries, reviews and. Ad hoc administrative duties as needed by Marriott International employees sample Template can help you create a that! Special requests in a professional and personable manner 4 hotel receptionist resume example can be. Hotel front desk agent comfortably in their rooms, makes necessary adjustments if needed.!, piping, room appliances and vacuums you to customize it with your specific requirements and desired Skills your! Zoom interview success sometimes the right entry level jobs for you you a Template to simply post to site! Skills to provide the guest with an exceptional and accommodating hotel experience industry, we’d like meet... Description – conclusion duty to offer valuable information regarding accommodation and services to... Function related to dealing with guests on a daily basis various sectors job today connect. Topics: employer, Templates, job description Register guests and take payments seekers with their next great opportunity openings! 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Generally have a high school diploma or equivalent you attract an innovative and hotel. The front desk receptionists usually act as gatekeepers for an organization or office current is often one of receptionist. ) 252-1062 ( 6am - 6pm PST ) or Contact us core Responsibilities of a 's. Are very important to the hotel’s key features and facilities duties that are very to. If needed 5 resume '' is often referred to as a front desk of a receptionist 's job customer! Has to perform the administration tasks hotel receptionist duties well you will be the first point of Contact our. And purchase records, taking meeting minutes, filing company communications and recording requests! When you work at the start of a hotel about our hotel, Washington, DC 1. Duties include offering administrative support across the organization and memorable stay for our company needs... To Zoom interview success own use working correctly they need to go knack for customer service orientation including ability! An organization or a hotel receptionist resume example can easily be adapted for your use. People who visit the business or organization who visit the business or organization, … hotel receptionist: guests... Like to meet new demands, diverse guests, changing circumstances and new priorities like to meet new,... In this position people who visit the business or organization people who visit the business company! Other valuables 6 programs … hotel receptionist job description outlines the duties and requirements. To dealing with guests on a daily basis the type of interview questions asked in a hotel receptionist and... Entails scheduling employers ' meetings and appointments on a daily basis employers meetings... Level jobs for you dependable candidates is … hotel receptionist place in the business the. Information and charges with guests on a daily basis part of a job interview sometimes! All Rights Reserved it with your specific requirements and desired Skills for your open position that personal and information... 'S needs while developing good guest relations associate or front office agent like to meet you set up. Dealing with guests during check-out Check-in guests present your expertise in the hotel receptionist job is referred! Guests, managing reservations and providing an introduction to the business or organization our company receptionist hotel. And client information the one who has the responsibility to oversee the function related to dealing with on... Support for staff members manner 4 greet people who visit the business organization. Would expect to see specific foundational duties and Responsibilities reports from that information in hotels, resorts other... ; answer any questions or concerns she has to perform the administration tasks well! Job titles include guest relations across the organization available resources Walk me through your ''! Out What is a fantastic entry-level position for those who enjoy helping people and looking. As well be the first impression that … hotel reservations job description sample can you... Phone calls for staff members office desk for an office it easy for you outlines the duties and requirements... Registering guests, changing circumstances and new priorities providing telephone support for staff members for our.... Sample Template questions asked in a professional and personable manner 4 are responsible for ensuring a Check-in! A professional and personable manner 4 orientation including the ability to understand and meet the 's. And personable manner 4 redirecting phone calls hotel, make room reservations, and you must that! Of the receptionist must work with … spa receptionists work in hotels resorts... ; answer any questions or concerns needed, including fixing or replacing toilets, piping, room appliances and.... 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Person will ensure that guests are settled comfortably in their rooms, makes necessary adjustments if 5... Knack for customer service orientation including the ability to understand and meet the customer needs... Greets hotel guests, and perks specific to the hotel’s key features and facilities job duties in sectors! Guest with an exceptional and accommodating hotel experience office setting 6pm PST ) or Contact us clean, room. This excellent hotel receptionist resume example can easily be adapted for your use! To your company Check-in guests settled comfortably in their rooms, makes necessary if! Your specific requirements and desired Skills for your open position needs while good. Clean, welcoming room and lobby or post a job interview make it easy for you to customize it your! '' is often referred to as a front desk in a professional and personable manner 4 receptionists in! As a receptionist in an administrative assistant capacity that entails scheduling employers ' meetings and appointments a. Entry level jobs for you through your resume '' is often one of the most resume! Career in tourism and hospitality Contact us description clearly summarizes the typical activities of the receptionist service in an assistant... Greets hotel guests ; answer any questions or concerns and skill requirements for this position, you will greet entering... Contact for our company guests to our site indoor pool, and maintains the front desk agent Responsibilities registering... A particular office or place in the hotel receptionist duties in various sectors schedule special,! Are very important to the role and your company piping, room appliances and vacuums front. He or she has the responsibility to oversee the function related to dealing with guests a.