Review about Rockauto.com. How many stars would you give RockAuto? Read real customer ratings and reviews or write your own. RockAuto, LLC Customer Support Section:-Phone Number: (608) 661-1376 Contact Email: service@rockauto.com Fax Number: (608) 836-5694 Support Timing: Monday – Thursday: 7 AM to 10 PM / Fri: 7 AM to 9 PM / Sat: 7 AM to 6 PM / Sun: 8 AM to 4 … RockAuto offers No customer service by phone. 3,797 reviews for RockAuto.com, rated 1.00 stars. The RockAuto parts phone number is … If you'd like to help in the effort to improve customer service for all, please share! 51426 reviews of RockAuto.com. You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … What a joke. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Customer service (ironic title) was rude, manager was worse. RockAuto has a consumer rating of 1.58 stars from 509 reviews indicating that most customers are generally dissatisfied with their purchases. Recent recommendations regarding this business are as follows: "Don't buy from Rock Auto", "Won’t recommend you at all", … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. RockAuto — Service. Verified customer reviews of RockAuto.com hosted by CustomerLobby.com. 1.0. Easy to use parts catalog. I have purchased from them for years but that has come to … When I contacted customer service to get it rectified, they said there was nothing they could do. Rockauto Cons: Non-listening and immovable customer service. ID #2333441 Review #2333441 is a subjective opinion of poster. Beware of this company. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with RockAuto Customer Service. And yet they tell me sorry theres nothing we can do for you. Reviews; Write a Review; RockAuto.com. How do I contact RockAuto customer service? Asked to make a request to an order before it was shipped and got an email back 30 mins after it shipped saying there was nothing they could do. They sent a defective part and refused to send out the replacement prior to receiving the defective part and refused to expedite the shipping saying I would have to pay for expedited service. GetHuman does not work directly with Rockauto's customer support operations. My most recent order, 2 bearings & a seal, were needed in 2 days based on urgency of the customer repair job. Contact Rock Auto by Email. Easy to use parts catalog. The typical RockAuto Customer Service Representative makes $26 per hour. The optics are not good, it appears somewhat deceptive. Toggle navigation. Verified customer Had the parts they sent been the right ones to begin with I would accept your explanation. Share Report Copy. So i returned it. Explore video interviews Review #2220355 is a subjective opinion of Terry R . RockAuto.KKK screwed me on shipping, tried to blame FedEx. Quality parts with great pricing, beats most local parts houses, if you can wait. RockAuto Customer Service. Worst customer service EVER Worst customer service EVER. I order an part for my car and it was defective. If for whatever reason you want to send an email to the company`s customer service department, use this email address: [email protected]. Poor system! R Ray Padgett Jul 31, 2020. Having an exceptional customer service is one of the main priorities at RockAuto. Perhaps quality and shipping issues are prevalent for this product with this supplier, your customers will never know. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. the part won't fix and Rockauto will not accepting return if part installed. no customer service at all. Sep 23 . Just a "did you get what you ordered? RockAuto is an online company with online customer service. RockAuto Customer Service Phone Number. RockAuto has terrible customer service. I have been a Rock customer since 2012 & have spent $15,576 in that period of time. An it took RockAuto over a month to send a replacement. Then there is 0 customer service to help you. See all Customer Service Analyst salaries to learn how this stacks up in the market. If you are unable to solve problems with your existing purchases, you may contact the customer support team. They were shipped out in 2 packages; with only one arriving on time. View full review. They, however, have 24/7 customer service resources. Hold time is 03:26 min Because of RockAuto, I ended up losing a customer and was out of pocket for the expedited shipping. Read trusted reviews of RockAuto.com. | Read 901-920 Reviews out of 1,004 It is focused on helping their clients to build their business and delivering great products and support to their customers at the same time. Initial RockAuto complaints should be directed to their team directly. Consumers complaining about RockAuto most frequently mention customer service, wrong part and return shipping problems. Rockauto was first mentioned on PissedConsumer on Sep 10, 2011 and since then this brand received 4810 reviews.. Rockauto ranks 30 of 427 in Auto Parts and Accessories category. 1 comment . RockAuto has been giving excellent customer service and excellent value for money since its inception. there is no other options now i stucked with a part >$200 with no use. Share your voice on ResellerRatings.com Your experience matters. Verified Reviewer . You can find contact details for RockAuto above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. File a complaint. The customer service is not to help the customer, it is to get through as many calls and respond to emails as possible. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Terrible customer service. Preferred solution. Terrible customer service, sent me the wrong rotors in the kit that is supposed to be for my vehicle, the pads work fine but the rotors didn't fit right. RockAuto issued stop delivery to someone, but sent my order number by … Customer Service Analyst salaries at RockAuto can range from $21-$22. About RockAuto and some general infos. RockAuto has terrible customer service. 1. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. It is impossible to reach them through a phone number on your own. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. Because I tried to put them on they won't take a return or do anything. The people at RockAuto are very friendly and always ready to help. Check our FAQ. Had a part they sold me fail causing more parts to be damaged with no sympathy or compensation. RockAuto Customer Service. Rockauto, unlike your competitors, does not allow your customers to supply feedback which is viewable by other patrons. This review was posted by a verified customer. RockAuto Phone Number (Call Customer Service) If you want to give a call for any help with your order and returns of parts, use this phone number: 1-608-661-1376 or 1-866-7625-2886. ~Matthew: Terrible customer service i received a bad oil pump and in return after not knowing it trashed my engine causing a rod knock. 2. Y/N" series of questions until I got to the end and discovered they want me to pay $6.10 to return a $6.04 filter (or a $6.69 filter). Contacting the Customer Support Team. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. The remainder was processed as a store credit. Initial RockAuto complaints should be directed to their team directly. The overall rating of the company is 2.5 and consumers are mostly dissatisfied.. Horrible customer service. no customer service at all. Contact Rock Auto by Email. Processed a returned part and only refunded 10% of the balance. Join the 1,004 people who’ve already contributed. I ordered a rack and pinion >$200 i installed into my car. The brand receives top scores in most 3rd party client service surveys and the responsiveness to its customers is widely recognized. Granted, it's not a big difference, but I ordered 2 different filters. Customer service has backslid… Customer service has backslid considerably. Customer Service Representative hourly pay at RockAuto can range from $23 - $28. Helpful 0 Not helpful 0. According to RockAuto website, “RockAuto is a completely online company.” They “do not have a customer service phone number to provide assistance over the phone.” However, you can contact RockAuto customer support via service@rockauto.com Find more RockAuto contact info on Pissed Consumer. Upper Management changes policies and holds employees to performance metrics that are no longer relevant. User's recommendation: Offer customer service by phone. package was in their warehouse not even picked up yet. currently closed . A review of a customer experience with Rockauto. Package NEVER delivered, payment cleared Paypal. Rockauto - Customer service is not honest and liar. This estimate is based upon 4 RockAuto Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Horrible customer service. This estimate is based upon 1 RockAuto Customer Service Analyst salary report(s) provided by employees or estimated based upon statistical methods. When I tried to return one, I discovered there is no customer service. Comment . Days based on urgency of the company is 2.5 and consumers are mostly dissatisfied on ResellerRatings.com a review a. Blame FedEx review # 2333441 review # 2220355 is a subjective opinion of Terry R stars from reviews. 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